In response to your complaint we would like to address the following: We appreciate our customers' feedback, as a company, we are always looking for ways to improve our services. We ended up renting a Uhaul and hired 2 people to load and upload our items. I lost the deposit of $550.00.ĭO NOT USE A BROKER TO FIND A MOVING COMPANY. We ended up cancelling the move after 2 hours with the movers sitting at my house. ![]() They said they have no control over the moving company. We ended up contacting the broker, First Rate Van Lines, and told them what was going on. The new contract came over and showed an estimated delivery time of February 8th to March 22nd. After trying to figure out what we could leave behind, we finally agreed to pay the extra money so they would move everything. They wanted to charge us an extra $550.00 to move everything. The movers said we had more items than we reported to the broker, which was not true. I waited for about 20 minutes and finally asked what was going on. The movers wanted to see how much stuff we had and he took pictures of all the items and had to get back with the main headquarters. They told me they had no idea when the items would be delivered. The movers arrive around 2:00pm and I asked them if they were delivery the items the next day. I stayed behind for the movers on the 2nd. My daughter had to be in Chicago on the 1st. They told us they would pick up our stuff on Thursday, Feb 2nd. We finally find out who the actual movers, Care Free Movers, were on Monday, January 30th. We paid the deposit of $539.00 using our checking account number, which we should have never done. They gave us the estimated volume of 286 cf. They took all the information of all the items and sizes. They told us they would schedule the pick up on February 1st and then deliver on February 2nd. We contacted this company on Januto move us from Dayton, Oh to Chicago, IL. I have all the documents, dates and times in case they deny any of this. I consulted an attorney and he determined that I would have to file in ******* with unlikely success. ![]() I did not seek damages from these sleaze bags because they only paid a small amount per POUND. 2 (carefully packed in TV cartons) flat screen TVs were ruined. I was still realizing missing items for a year afterward. I was missing numerous boxed items including electronics, clothing, boots, tools, small appliances, sporting goods as well as the only piece of furniture I moved, a rather expensive maple folding table. ![]() When the load arrived I was required to pay more as was originally agreed. He said "you can call this a failure of service I you want". During my trip (in the middle of ******** on I 80) the representative from First Rate called me on my cell phone and coerced me into paying MORE. The mover refused to load until we agreed that it was a larger load than it obviously was and paid more. By this time I had given away several of the few unboxed furniture items I was moving to further reduce the volume. When the contracted mover arrived and met my representative they demanded more money. They did not arrive on time and I had to move my belongs to a storage business since I had to leave to close my house purchase in *******. I should not have proceeded with them any further, especially any initial payment. He insisted that it was "a standard federal worksheet" that determined the volume. The problems started when the representative of First Rate refused to accept my determination for the volume of goods to be moved and insisted that the load was in excess of 600 cubic feet when in reality (carefully measured) it was closer to half that amount. The move was in late October 2021 with an arrival date of early December. I unfortunately engaged this company for a move from *******, ** to NE *******.
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